Q: How come my generator is not producing enough voltage?
A: Sometimes the tension of the spring on the speed governor is too low. To fix this issue, use a pair of needle nose pliers and bend the hook of the spring up a little to increase the tension of the spring. Another way of solving this problem is to loosen the two bolts on the speed governor and turn the speed governor either clockwise or counterclockwise until the desired voltage has been met. Also, the spring should have good tension with the governor. A loose spring will not yield good results.

Q: How come my generator will not start?
A: There may be air packets in the fuel line. The fuel pump on the engine is a gravity pump, not a sucking pump. To remedy this issue, the fuel line needs to be bled of the air packets. Remove the rubber fuel line from the gravity pump and let fuel drain into a small container. Then place the fuel line back in place. To minimize wasting battery power, push the decompression lever down and crank the engine. Once the lever pops back up, push the lever down again and crank again. Repeat this procedure until you feel that fuel is reaching the engine. Finally, leave the decompression lever in the up position and crank the engine. The engine should start right up.


Q: How come i am not getting a lot of fuel flow even though my fuel tank is full?
A: The fuel filter may be over tightened causing the fuel filter gasket shape to distort. The distorted shape of the rubber gasket may be blocking the hole of the fuel filter preventing fuel from traveling down the fuel line. When replacing the fuel filter, make sure the rubber gasket on the fuel filter is placed on correctly and that the fuel filter is not overtightened..

Q: How often should i change the engine oil?
A: For normal use, engine oil should be changed every 100 hours of operation. For heavy use (operating 15+ hours a day multiple days a week) we recommend the consumer to change the oil every 50 hours of operation. Engine oil changes depend on the frequency and duration an engine is subjected to.

Q: Where can I get my generator serviced? How long does the warranty last?
A: Call our toll-free number (888) 908-6200 PST or 877-668-9151 EST Monday though Friday 8:30am to 5:00pm for instructions on how to get your generator serviced, or by email service@easterntools.com; ohioservice@easterntools.com